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Frequent Asked Questions

ORDERS

Are the colors of your online pictures is the same with the actual products?

The photos which is shown on our stores is very close to the actual products, however some colors may vary from the displayed products or may vary from internet browsers.

How long does the order take place?

Our order normally takes 2-4 BUSINESS DAYS to shipped as most of the items for example marble print, wooden print and pastel print are made to order. 

Can I cancel or make a changes to my order?

Yes, you can cancel at any point before it's dispatched. You can request for refund in 70% of the total amount. Changes is available at an additional charge.

        RETURN & EXCHANGE

        What if my items is faulty?

        If you received an item with a manufacturing fault, please contact us by providing photos showing the defect of the goods, we will resend the items to you as soon as possible.

        What if the items I received is not what I ordered?

        We will try our best not to make any mistakes. If you received an wrong items to the one you ordered, please contact us.

        What if I put a wrong order of my macbook model, can I exchange it?

        Yes, you can exchange for a correct model within 5 days of the date of received, please post back the items to us by using our shipping box or similar packaging that you have. Kindly check the items when receive as the macbook model is stated clearly on the packaging itself, we exchange only if the items in their ORIGINAL state (with ORIGINAL packaging, no wear and tear). All returns will be reviewed before we replace with a new items for our customers.

        What if I've opened the package?

        We cannot resell the items once it is open as no one will be please to receive an items which has been open before, so we can only accept items back if they are sent in their original packaging.

              SALES & COUPONS

              How do I apply the discount coupon?

              Enter your coupon code under the order summary after the checkout page. Click 'APPLY' after entering your code.

              I have difficulties using my coupon code.

               

            • Check if the code has minimum order amount
            • Check if the code you entered has matches exactly with the one you received
            • Check if the code is only valid for certain products
            • Check the expiry date of your code
              • If you still having troubles, kindly contact us.

                 

                      SHIPPING

                      Where do you deliver to?

                      WE SHIPPED WORLDWIDE!

                      How much is shipping and which courier service do you use?

                      Malaysia: Free

                      Singapore: $9

                      Rest of the world (United States, United Kingdom, Australia, Japan etc) : $20

                      International orders will be dispatched via China Post

                      Malaysia & Singapore orders will be dispatched via ABX Express

                      Signatures are required on delivery

                      How many days will shipping take?
                      Malaysia & Singapore : 7-10 business days
                      North America: 7-21 business days
                      Europe: 7-14 business days
                      Australia, New Zealand and Oceania: 7-21 business days
                      Asia Pacific: 7-21 business days
                      Latin America and the Caribbean: 7-21 business days
                      North Africa and the Middle East: 7-21 business days

                       

                            PAYMENTS

                            What payment type do you accept?

                            We accept payment via PayPal, credit/debit card for local and overseas buyers, and direct bank transfer for Malaysian bank only. Do remember that any Debit Card or ATM card with the VISA or MASTERCARD logo is also valid!

                            Is it safe to use my credit card on your store?

                            PayPal provides an extra layer of security for your payments by keeping your details private. We do not hold your financial information, card numbers and bank account details after your order is complete, as it is submitted directly to PayPal and banks.

                            I don't have a PayPal account?

                            You do NOT necessarily need to have a PayPal account in order to purchase. When you are in the payment page, just select “Don’t have a PayPal account?” option and you will be able to use your credit/debit card to purchase.

                            What if I don't have a credit/debit card?

                            We do accept direct bank transfer (Malaysia bank only) as alternate payment methods. Orders will shipped within 24 hours once successful payments are made. Here is our business bank account:

                            MAYBANK - BEAUTIFUL COVERS - 5074 2462 1486